FAQs

Orders & Delivery

How long will it take to receive my order? How long will it take to receive my order?

Your order will be processed within 2 days from being placed. Shipping times vary by the method you select, generally the following timeframes apply:

Economy shipping: 5-8 business days
Standard: 3-4 business days
Shipping times are not guaranteed.

Where do you ship to? Where do you ship to?

Currently, we only ship within the United States. We're working on being able to expand to other regions soon.

How can I track my order? How can I track my order?

Once your order ships, you'll receive a shipping confirmation email which includes a tracking number and link you can use to track your order status.

Be sure to add hello@su78.com to your address book to make sure we don't land in spam.

How do I change or cancel my order? How do I change or cancel my order?

We aim to process orders as quickly as possible, so please contact us immediately with any change requests by emailing support@su78.com or via our contact page.

If your order has not yet been shipped, we will do our best to help you to change or cancel your order.

How much is shipping? How much is shipping?

Shipping costs are calculated by the weight of the package, carrier and service requested, and its destination address.

To see how much shipping will cost, add your items to cart and head to checkout.

Returns & Exchanges

What is your return policy? What is your return policy?

We are happy to accept returns for a full refund less shipping charges within 14 days of receiving your product. You are responsible for the return shipping of your item.

Send an email to support@su78.com or reach us via our contact page and we will be happy to initiate your return.

How do I process a return? How do I process a return?

If your items are unworn with original tags and fall under the SU78 return time of 14-days, please email support@SU78.com and include the following iinformation:

Order Number
Item(s) that you're looking to return
Reason for return

Once approved a shipping label will be generated and emailed to you for the return.

Print the shipping label, place your items in the package and attach the shipping label to the outside, then drop off at your nearest courier.

Remember to keep your tracking number. Please allow up to 10 business days from the receipt of your return to be processed and your refund issued.

We will notify you once your return has been processed and your refund has been issued.

Do you offer exchanges? Do you offer exchanges?

We do not offer direct exchanges. If you want to exchange an item, please follow the return process above for the unwanted item(s) for a full refund and then make a new purchase for the desired item(s).

Do you offer free returns? Do you offer free returns?

Yes, we offer free returns!

Please see our Returns Page to begin the process.

What do I do if my order arrives damaged or faulty? What do I do if my order arrives damaged or faulty?

If your product arrives damaged or faulty, please contact us ASAP via email or our contact page.

Please include a picture of the damaged item so we can work with you to get a replacement or refund.

Product & Sizing

What materials are your swimsuits made from? What materials are your swimsuits made from?

Our swimsuits are made from a variety of materials including; Recycled Nylon, Spandex, Elastane, Lycra and more.

Please check the specific product pages to learn more about each swimsuit.

How do I care for my swimwear? How do I care for my swimwear?

For the best results, hand wash your swimsuits and lay flat to dry. The sooner you can rinse your swimsuits after wear, the better.

Are your products environmentally friendly? Are your products environmentally friendly?

We use recycled materials and components where we can. Please see each products details listed for every style on the site.

Do you have a size guide for your swimsuits? Do you have a size guide for your swimsuits?

Yes. Please see the Fit Guide or the size chart on each products detail page.

How do I know which size to order? How do I know which size to order?

Please see the Fit Guide or the size chart on each products detail page.

Do you offer plus sizes Do you offer plus sizes

We offer sizes XS-XL. Please see the Fit Guide or the size chart on each products detail page to help you find your perfect size.

Customer Support

How do I contact you? How do I contact you?

We’re always happy to help address any questions or issues, send us an email to support@su78.com.

You can also reach us by using the Contact Us link in the footer of our website or by calling (562) 936-0030.

What are your support hours? What are your support hours?

We will do our best to respond to your enquiries within 1 business day but, customer support is available Monday through Friday from 9 am to 5 pm PT.

Where do I send media inquiries? Where do I send media inquiries?

All media inquiries can be sent to hello@su78.com.

Payments & Safety

What forms of payment do you accept? What forms of payment do you accept?

We accept Visa, MasterCard, AmEx, Diner's Club and Discover credit cards & PayPal.

Is my payment data safe with you? Is my payment data safe with you?

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.